Privacy and Data Protection Policy

Your privacy matters. See how we protect, use, and manage your data at Erlorarora.

Welcome to Our Privacy Policy

Your trust is vital. This policy explains what data we collect, how we use it, and your rights under South African law. From site visits to service engagements, we safeguard your personal information through clear and transparent practices. Read on to understand your data journey.

We comply with applicable data protection regulations, including POPIA and other South African requirements. Your data is processed lawfully, fairly, and transparently. Review your choices below—your control shapes how we use your details at every stage.

How We Collect Your Data

We gather information directly from you and automatically through digital interactions. This enables us to deliver personalised, effective services while upholding data privacy and security at every step.

What We Collect Directly

  • Personal identification details, such as your full name and job title
  • Contact details, including email address and phone number
  • Information you provide in forms or feedback submissions
  • Preferences set in your account settings and service requests
  • Communication records during inquiries or support requests

What We Collect Automatically

  • Device and browser details to tailor your site experience
  • IP address and approximate location information
  • Site usage patterns and engagement analytics
  • Referring site or campaign that brought you here
  • Log data for security, troubleshooting, and audit

How We Use Your Data

Your data powers seamless service delivery and smarter digital experiences. We analyse, secure, and retain details to enhance efficiency, protect accounts, and improve client outcomes.

  • Providing you with tailored solutions based on your needs
  • Improving our website performance and user journey
  • Securing systems against unauthorised access or attacks
  • Analysing trends and generating usage statistics
  • Managing communications and responding to inquiries
  • Fulfilling contractual obligations to you or your company
  • Conducting lawful marketing within your stated preferences

Our Commitment: We value your privacy. Security measures match industry standards, and only authorised personnel access your details. We update policies regularly to match evolving compliance requirements.

When We Share Your Data

We share your information only when necessary—never for unrelated marketing. Partners, vendors, or authorities may receive data in line with contractual or legal duties. Your rights remain protected.

Service Providers and Partners

We work with trusted vendors and technology partners who must meet our privacy expectations. Data access is tightly regulated. Each partner acts on our instructions, not for their own benefit.

Legal Requirements and Mandates

We disclose data as legally required, to comply with court orders or statutory duties, always with your privacy in mind.

Anonymous Benchmarking and Analytics

Aggregated, de-identified data may be used for statistical reporting and service improvement—that means no individual identification.

Your Rights and Choices

You have powerful choices. Change preferences, access your data, or ask for corrections at any time. South African law grants you these essential privacy rights, detailed below.

  • Obtain a copy of personal data we hold about you
  • Request corrections to data that is inaccurate or out of date
  • Ask us to erase your personal information when allowable
  • Move your data to another provider where feasible
  • Object to certain processing or promotional activities
  • Restrict how we use your information in specific contexts

Want to use your rights? Contact us using the details below. We respond promptly and treat all requests with transparency.

How We Safeguard Information

Multi-layered safeguards, regular audits, and advanced technologies work together to keep your data safe. Only properly authorised access is allowed.

Technical Security Measures

  • Encryption of communications and sensitive records
  • Secure access protocols and authentication controls
  • Routine vulnerability scans of digital systems
  • Regular backup and recovery procedures

Organisational Safeguards

  • Staff training in security and privacy compliance
  • Access control based on roles and responsibilities
  • Incident response plans for data events
  • Vendor risk management processes

How Long We Keep Data

Data is kept only as long as necessary—for service delivery, legal duties, and account management. We review retention regularly and securely delete unnecessary records.

  • Stored for the duration of your account
  • Kept throughout ongoing service engagement
  • Retained for necessary client support periods
  • Saved per legal or audit obligations
  • Held only for active consented campaigns

Retention periods may change, according to law or contract. Always check for policy updates.

Overseas Data Transmission

If your data leaves South Africa, we ensure equivalent safeguards. Transfers comply with data privacy laws and contract terms for your protection.

  • Partnering with providers using strong security standards
  • Enforcing contractual clauses on data privacy
  • Limiting data transferred to the minimum required
  • Following regulatory rules for cross-border transfers

How We Use Cookies

Cookies collect technical and usage data for experience improvement. We do not use cookies for unchecked marketing or profiling. You control your settings at any time.

Types of Cookies We Use

  • Enable basic features and site navigation
  • Gather data on site speed and usage patterns
  • Remember your preferences and settings
  • Support enhanced features and integrations

Manage your cookie settings through your browser or site tools. An opt-out may affect some features.

How We Update This Policy

We keep this policy current and transparent. You’ll find all major updates and revision dates below. Changes apply immediately unless stated otherwise.

  • Notice on this website for significant changes
  • Direct email updates about vital adjustments
  • Clear revision dates always displayed here
  • Option to request prior versions if needed

Check our site regularly for the latest privacy updates.

Contacting Our DPO Team

Questions or rights requests? Reach out via email or phone. We’re here to support your data privacy journey.

Erlorarora

40 Heerengracht Street, Foreshore, Cape Town 8001 South Africa

Phone: +27(14)6939628

Email: content@erlorarora.sbs

Last updated on April 29, 2026

Effective from April 29, 2026